Core Values
Our Unwavering Core Values Drive Unmatched Service, Setting The Bar Sky-High
Setting The Gold Standard For All Exterior Contractors In Northern Virginia
Core values – some Northern VA contractors have them, some don’t. But how many of them who claim to have core values actually write them down and instill them – day in and day out – AND for the long haul? Chances are… not many.
But we do, and you can take that to the bank. How can we make such a bold promise? You can start by reading our story. In it, we describe how our very foundation is built on our core values. Core values that stand diametrically opposed to the terrible habits plaguing the Northern Virginia exterior contractor world.
So when we say we’re committed to our core values, what we’re really saying is that we’re bound to them for good.
And we wouldn’t have it any other way – because it makes us who we are.
Service: Surpassing Your Expectations… And Then Some
We don’t just meet our basic contractual agreements, like how so many other MD and Northern VA contractors treat as their standard operating procedure.
We go above and beyond what’s laid out in our contract. Through absolutely outstanding, unrivaled service delivered to YOU.
We’re devoted to going above and beyond, leaving our customers thoroughly impressed. Full stop.
From the very first point of contact with owner Matt Kavanah for your impossibly quick and no-stress 30-minute quote… to our metal broom snatching up that last stray nail. We demonstrate an unmatched level of service that you’ll be hard-pressed to find elsewhere.
Because after 20+ years in the exterior remodeling world – we’ve seen it all. So we know EXACTLY what small details to address from the get-go.
Matt Kavanah
Matt Kavanah is the owner of Milcon Design & Build. He has 20+ years of experience and has a simple philosophy, only the absolute best will do. On every single job. For every single customer. Down to every single detail.
Integrity: Where “The Right Thing” And Total Transparency Come Together
At Milcon Design & Build, integrity isn’t a buzzword.
It’s a way of life.
As silly as this is to say, we’re the type of people who return to the store when we accidentally walk out with an unscanned item from self-checkout. Doing the right thing is simply who we are.
And often, the right thing translates to having total honesty – even if that means we don’t gain a client. Whether it be from our brutally honest quote to a job that isn’t within our scope. We won’t push the boundaries just to get a quick sale.
Because we’re the straight shooters who will tell it like it is, even if it means going separate ways from a prospective client. Simply put – we firmly believe integrity is the lifeblood of any successful business.
Because in the end, the truth prevails.
So with us, you’re not just getting a contractor – you’re gaining a team emotionally invested in your satisfaction with knowing your investment was a wise one.
Respect: More Than Common Courtesy. We Genuinely Value You.
In a world where respect is becoming increasingly more scarce (especially from exterior contractors)… we’re here to not only give you baseline respect, but to redefine ‘respect’ to hold a new, real meaning.
Here’s what we mean.
We’ve seen thousands of homes, so we understand that your home isn’t just a place to live. And at the risk of sounding sappy, it’s a space that holds all of your most important memories that you’ll cherish for a lifetime.
That’s why we’ll treat your home as if it were our own.
With every project, we bring a level of care and consideration that would make our moms proud (yep, we went there).
Choosing us means you’re not just getting another contractor; you’re getting a partner who values you, your home, your family, and your total satisfaction above all else.
We don’t just pay lip service to respect – we live and breathe it daily, ensuring that our actions speak louder than words.
And if you’re still wondering how serious we are about respect, take a gander at our reviews to read it from our pleased customers themselves.
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Accountability: Owning Our Actions Through And Through
You would think we’d be scared to include this as a core value, let alone write about it as a permanent mainstay on our website. But here we are. Because we know how valuable it is.
Accountability.
Does this suggest we make mistakes? On occasion. Because no one is perfect, right?
But here’s the kicker… first we’re FAIR and HONEST about when we slip up – admitting to fault where fault is due. And second, we take all the needed actions, and then some, to make up for those mess-ups.
Look – we would love it if we lived in a world where we were the perfect Northern VA and MD exterior contractor. But that’s just not the reality. And to counter what we just said about being perfect, nor do we want it to be the reality.
Because then how would we learn not to make the same mistake again?
What we CAN promise you is that when we do make a mistake… we make up for it tenfold.
Don’t get us wrong. With 20+ years of experience, we’ve gotten a lot of mistakes out of the way.
But there’s ALWAYS room for growth. Growth that first starts with complete and total accountability.
Trustworthiness & Dependability: YOUR Best Interests. Always.
To many exterior contractors in Northern VA and MD, earning your trust and making a sale are not mutually exclusive ideas.
But to us, trust and selling are like comparing golf to roller derby.
When you trust us, the “sale” is a natural result. So we’re not even worried about “the sale” from the get-go, or in any other part of the quoting process, for that matter.
Once we DO earn your trust, our job is to then follow through and be dependable to the power of ten. As in…
- We pick up the phone whenever you need us.
- We listen to your needs and wants, providing sound advice as such.
- We offer the best warranties on the market.
- And so much more.
So, if you give us your trust, we’ll give you a warm-hearted thank you and quickly follow it up with dependable action throughout your project, and you’re brimming with satisfaction.
Our Reviews Speak Volumes About How We Treat Each And Every Customer
Get A FREE, 30-Minute Quote (Yep. Just 30 Minutes!)
Ready to “cut the fluff” and get a no-nonsense Northern Virginia exterior remodel starting with a stress-free, 30-minute, no-obligation quote from the owner himself?
Then call us at 703-581-2761 or fill out our hassle-free form to schedule your free quote today!
